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Our IT security group is responsible for defining, communicating, and enforcing technology-related policies, standards and procedures. They are tasked with mitigating risks related to internal and external data breaches and cyberattacks. The IT security team also works to develop security incident management plans and ensure that all technology-related projects meet defined security requirements.
Robust system and network security are especially vital in industries such as client private information, where large amounts of private data (social security numbers, account information, etc.) reside in Client Systems.
• Cybersecurity Analyst
• Information Security Analyst
• Information Security Engineer
Application management refers to the ongoing support (for users and infrastructure) of existing Client Systems, such as ERP or CRM software. Tasks carried out by the application management team include bug fixes, patches, minimal enhancements (typically 2 weeks or less), code refactoring, etc. This group may also be responsible for maintaining infrastructure (servers, storage, memory, etc.) related to Client Systems.
• Application Developer
• Quality Assurance Engineer
• IT Application Analyst
• Cloud services refers to a wide range of services delivered on demand to companies and customers over the internet. These services are designed to provide easy, affordable access to applications and resources, without the need for internal infrastructure or hardware.
There are also 3 main types of cloud computing services: Infrastructure-as-a-Service (IaaS), Platforms-as-a-Service (PaaS), and Software-as-a-Service (SaaS).
• Cloud migration services aid in the process of moving data, product applications, and other business management documents from on-premise servers to a cloud computing environment. Cloud migration services are used to move data and applications to a more effective and secure environment than on-premise servers.
• Cloud computing security or, more simply, cloud security refers to a broad set of policies, technologies, applications, and controls utilized to protect virtualized IP, data, applications, services, and the associated infrastructure of cloud computing.
• Information Technology or IT Department develops, manages, and maintains an organization’s technology-related assets (hardware, software, systems, etc.), policies, procedures, and systems. This includes, but is not limited to, the administration of Client email systems, business intelligence, and enterprise resource planning [ERP] platforms, network setup, data backup and retrieval, and document storage. The group also provides employees with day-to-day technical support to ensure that technology-related problems do not interfere with their work.
• The IT Security Group is responsible for defining, communicating, and enforcing technology-related policies, standards and procedures. They are tasked with mitigating risks related to internal and external data breaches and cyber attacks. IT Security teams also work to develop security incident management plans and ensure that all technology-related projects meet defined security requirements. Robust system and network security are especially vital in industries such as private client information, where large amounts of private data (social security numbers, account information, etc.) reside in Client systems.
Common IT Security job titles: Cybersecurity Analyst, Information Security Analyst, Information Security Engineer
• The IT Network Administration Group manages the Client ‘s technology ‘backbone’ – its data centers and networks. They plan, design, implement and maintain server configurations, routing protocols, network configurations, and storage environments to facilitate the needs of the organization. They also configure server backups, monitor network use statistics and loads, and implement contingency plans to minimize network and system downtime. The network administration team also works closely with the IT Security Group to ensure that client servers and networks meet or exceed established security requirements. Common Network Administration job titles: Network Engineer, Network Administrator, Systems Administrator.
• The Systems Analysis Group works with end-users, business unit managers, and customers to understand business needs and develop requirements and specifications for systems and applications. Systems analysts act as intermediaries between technical developers (see application development & support) and end-users in hopes of aligning business needs with system design and usability. Activities commonly performed by the Systems Analysis Group include use case development, business process mapping & design, end-user/stakeholder interviews, and system modeling (UML, SysML, etc.).
• The User Support and Services Group (commonly referred to as IT Support or Tech Support) provides technical assistance to internal customers (the Client’s employees). They set up hardware and software, troubleshoot technical issues, and perform root cause analysis to reduce instances of technical problems. In some cases, the Tech Support Group may also be responsible for hardware and software procurement and asset management (licenses, warranties, etc.). More advanced, application-specific technology issues are typically handled by the Application Management team.
• Program management Services are the process of managing programs mapped to business objectives that improve organizational performance. Program managers oversee and coordinate the various projects and other strategic initiatives throughout an organization.
• Project management services specialize in planning, coordinating, and executing projects according to specific requirements and constraints.
• Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating the need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
• Managed IT services can encompass many responsibilities but typically include: Remote monitoring and management of hardware and infrastructure. Security services, including monitoring, penetration testing, threat hunting, or incident response. Configuration, monitoring, and management of cloud services.
• Software development services are a complicated process to design an application or software in order to meet a particular business or personal objective, goal, or process. This process consists of various stages: Planning, Analysis, Product Design, Development & Implementation, Testing, and Maintenance.
• Project management services specialize in planning, coordinating, and executing projects according to specific requirements and constraints. They perform some or all of the activities related to project work, from conceptualization to completion.
Senior-Level Program/Project Management Team has demonstrated the unique ability to learn the client’s needs, and evaluate people, processes, and technology as the overall methodology to success.
“IT consulting services are advisory services that help clients assess different technology strategies and, in doing so, align their technology strategies with their business or process strategies”.
